Company Policies

Bookings

All appointments must be booked in advance via the online booking system.
A consultation form be completed prior to your appointment to confirm suitability and safety of services.
Appointments may be cancelled or rescheduled if the consultation form is not completed within the requested timeframe.
Appointments are subject to availability and are only confirmed once you receive a confirmation message or email.
Bromé Studio reserves the right to decline or cancel bookings where policies are not followed or information is withheld.

A non-refundable booking fee is required to secure all appointments.
The booking fee is deducted from the total cost of your appointment.
Appointments are not confirmed until the booking fee has been received.
Booking fees are non-refundable under any circumstances, including cancellations, reschedules, or changes of mind.
The booking fee covers reserved time, preparation, and administration.

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
All rescheduling must be completed via the website booking system.
Cancellations or reschedules made with less than 48 hours’ notice will result in loss of the booking fee.
No-shows or same-day cancellations will be charged 100% of the appointment cost.
Repeated late cancellations or no-shows may result in refusal of future bookings.

Please be ready at your scheduled appointment time.
Arrival more than 10 minutes late may result in a shortened service to avoid disruption to subsequent appointments.
Arrival more than 15 minutes late may result in cancellation of the appointment.
Late arrivals are treated as no-shows where the service cannot be completed.
Full payment remains due for missed or significantly reduced appointments.

Every effort is made to arrive on time; however, delays may occur due to travel conditions or unforeseen circumstances.
Delays of up to 10 minutes will not impact your service.
Delays exceeding 10 minutes will be communicated as soon as possible.
In the event of a delay over 10 minutes, clients may choose to proceed with the appointment or reschedule via the website.
Rescheduled appointments due to practitioner delay will incur no additional charge.

Due to the nature of nail and beauty services, no refunds are offered once a service has been completed.
Dissatisfaction must be reported within 48 hours of the appointment.
Refunds are not offered for change of mind or personal preference.
Where appropriate, issues may be assessed at Bromé Studio’s discretion.
Any remedial work offered is not guaranteed and is subject to policy terms.

Service longevity varies depending on lifestyle, aftercare, and natural nail condition.
Bromé Studio is not responsible for breakages, lifting, or damage caused by misuse or external factors.
Clients must follow all aftercare advice provided.
Any concerns must be reported within 48 hours of the appointment.
Repairs or adjustments are not offered after 48 hours and will be chargeable if accepted.

Clients must disclose all medical conditions, allergies, infections, or injuries prior to treatment.
Services cannot be carried out on nails showing signs of infection, fungus, or open wounds.
Bromé Studio reserves the right to refuse or discontinue a service deemed unsafe or unsuitable.
Failure to disclose relevant information may result in refusal of future bookings.
All tools and equipment are sanitised to professional standards.

A clean, well-lit, and safe working area must be provided.
Pets must be kept away from the working area for the duration of the appointment.
Adequate chairs and access to power must be available.
Parking, access restrictions, or charges must be disclosed in advance.
Unsafe or unsuitable environments may result in cancellation and loss of booking fee.

If you have any questions regarding these policies, please get in touch prior to booking.